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Desktop Support Engineer

Job Description

Role and Responsibilities

Provides onsite support to users with good customer satisfaction for main and off-site;
•Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure;
•Helps to maintain or improve the overall image of the support team;
•Level 1 & 2 level trouble shoot and problem resolutions;
•Provide technical and operation support;
•Work to reach service level target;
•Break/fix for patches, software distribution and preventive maintenance;
•Managed the media and documentation related to the equipment supported;
•Scanning and Software Distribution Agent installation and reinstatement of agent as needed during transition, wall to wall and steady state activities;
•Install the inventory scanning agent upon any new asset;
•Deployment/cloning/Hardware change that needs reinstallation of the agent. (Agents and instructions will be provided by customer);
•Reinstate inventory scanning agent on the PCs/laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning;
•Provide the listing of any disposed assets from the environment to asset administrator for updating the asset repository
•Support IMACs each IMAC is treated as a case;
•Provide break fix to software distribution patches where customer will provide the instructions;
•Provide onsite assistance for client events (e.g. HFL…). Such events may be conducted outside the stipulated service hours.
•Additional service requirements in line with the role may be added or deleted from time to time

 

Job Requirements

Qualifications and Education Requirements

ITIL Certification is good to have
Degree OR diploma or NITEC or Higher NITEC

 

Preferred Skills

  • Min 0-1 years of experience

 

EA License No. - 14C6941

Other positions from Infinite Computer Solutions Pte Ltd

Desktop Support Engineer

Date posted: 25 Jun, 2020
Salary: $1800 - $2100
Required working experience: 1 to 3 years
Education level: Professional Certificate/NITEC
Location: Thomson Road, Novena MRT Station (NS20), Singapore

Infinite Computer Solutions Pte Ltd