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IT Helpdesk Consultant

Job Description

Role :   ServiceDesk Agent (IT Customer support)

Experience- Fresher/Experienced

Location : CBP

Salary       : 1800 -2100 SGD/Month  + ITIL+ Medical insurance


  1. Service Desk Team works on schedule in staggered work timings pattern.
  2. Work schedule - 5 days & 44 hrs / week.
  3. 2 Week-off per work week, not necessarily Sat & Sun. Week-off could be any other days of week.
  4. Majority of the team works between 7 am – 8pmdaily in staggered work timings.
  5. Work location - IBM, Changi Business Park. ( Near EXPO MRT)
  6. Resource might have to work on Public Holiday, based on the teams’ monthly roster and will get off-in lieu for relevant PH.


Job Description

  • To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight
  • Be available to take calls
  • Polite and professional service.
  • Prompt response to queries via voicemail / email / fax.
  • Accurate assessment/ resolution of problems.
  • Provide first level support to troubleshoot and solve technical problems.
  • Incident tracking and first level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;  
  • "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
  • Coordination for employee user account administration, activation, changes, and terminations, including: 
    Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN),email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure, Multi-language / local-language capabilities as agreed. The Service Desk will authenticate each requester’s call request.
  • Receive and answer all User IT Service Request calls (including trouble calls, install, move, add and change (“IMAC”) requests, and requests for general technology assistance)

Determine inquiry/problem resolution requirements

Job Requirements

Qualifications and Education Requirements

ITIL Certification is good to have
Degree OR diploma or NITEC or Higher NITEC


Preferred Skills

  • Min 0-1 years of experience


EA License No. - 14C6941

Other positions from Infinite Computer Solutions Pte Ltd

IT Helpdesk Consultant

Date posted: 25 Jun, 2020
Salary: $1800 - $2100
Required working experience: No prior experience
Education level: Professional Certificate/NITEC
Location: Changi Business Park Central 1, Singapore

Infinite Computer Solutions Pte Ltd