Manage day to day operation including repair and maintenance, change control process, procurement, accounting & budgeting related issue …etc
Manage/execute Data Centre’s expansion, modification, maintenance or new customer move-in projects
Preparation of maintenance contract & tender document
Supervise and liaise with external vendors in respect of regular communications and ad-hoc work, and respond to issues that arise
Manages specifications, problems/issues, performance and administration
Prepare Management report, Power point presentation, SOP/EOP, Critical activities planning such as Power down & Pull-the-Plug test, Emergency / Disaster Recovery plans / Business Continuity Plans, Data Centre customers’ report …etc
As an incident manager to manage all incidents and prepare incident reports.
Engages with internal stakeholders to gain feedback on customers’ enquiry
Propose Energy Saving Initiatives to Client and execution of approved initiatives
Intervenes, analyzes, manages and resolves business conflicts between the company and the vendors / suppliers.
Implementing procedures of safety system and performance measurement like scorecard to ensure quality and reliability of services meeting client’s requirements
Provide superior customer service to client’s through all Facility functions
Routinely inspect all areas to ensure performance measures are being maintained and proactively self-reporting the problems of facilities
Able to track and update on the financial budget
Degree holder in Facilities Management / Mechanical, Electrical or Building Services Engineering
Minimum 10 years relevant working experience in which 8 years in Data Centre operation / Telecommunications industry and currently in supervisory level
Familiar with critical facilities including Chiller/Cooling Tower, CRAC, UPS, STS, Genset … et
Excellent people skills and ability to interact with a wide range of client staff and demands
Strong PC literacy and proven ability to manage daily activities using various systems including MS Excel, PowerPoint and Chinese word processing.
Demonstrated experience in client reporting and preparation of reports require